UK&I ESG Strategy / 2025 / Page 16
Trust: Honesty, consistency and excellence
Ethical conduct
To become the best facilities services company in the world, we expect
our colleagues to act ethically and to uphold our TRUE Values when
carrying out business on our behalf. Our Code of Conduct is an integral
part in helping us achieve this.
Some of our key supporting actions and programmes:
• Process and policies – developing strong governance and compliance
frameworks and policies to ensure all colleagues do business the
right way.
• Training and campaigns – we launched our Code of Conduct and
anti-bribery policy and training.
• Whistleblowing mechanisms – ensure our colleagues, customers and
suppliers are aware of and have access to our third-party confidential
whistleblowing system – SafeCall, as well as being aware of the
internal compliance route.
Cyber security and data privacy
The use of technology is increasing every day. As OCS incorporates
more digital capabilities and innovations, we must ensure that the
business and its customers are protected.
Some of our key supporting actions and programmes:
• Strong Defences and Processes – OCS have a strong suite of
cyber tooling in place that protect us from common cyber
threats and prepares us for future threats. We have a robust
compliance and data protection function that ensures OCS has the
accreditations that are increasingly required by our customers.
• Training and awareness – colleagues must complete training
to understand and recognise the risks around cyber security
and data privacy to better protect themselves at work and in
their personal lives.
• Resilience – OCS has adaptive AI-driven tooling combined with
strong relationships in industry and government to ensure that
we can respond to evolving threats in a proactive manner.