OCS Group ESG Sustainability Strategy

Welcome to interactive presentation, created with Publuu. Enjoy the reading!

Sustainability

ESG Strategy 2024

Doing business in the right way

Welcome

We’re on a mission to become the best facilities

services company in the world, and our collective

approach to sustainability and social value is central

to making people and places the best they can be.

As a global business, OCS is more than

a provider of essential services. We are

dedicated to social responsibility and

sustainability, seizing the opportunity to

create a better future. With over 130,000

colleagues in 24 countries, we leverage

our unique position to drive positive

change in the communities we serve.

Our success is measured not only by the

quality of our services bust also by our

broader societal impact. We partner with

customers and stakeholders to help

them achieve their goals, fostering

enduing relationships.

The OCS global ESG Strategy, developed

in partnership with external experts and

governing bodies, integrates our existing

local market initiatives into a cohesive

international plan. We are committed to

working collaboratively with colleagues,

customers, suppliers, partners, and

communities. Upholding our TRUE values,

we ensure transparency, evidence all

our actions, and keep our stakeholders

informed and involved in our progress.

Doing business in the right way / Sustainability (ESG) Strategy / 2024 / Page 2

In partnership with London

Gatwick Airport, OCS’s Aviation

team pioneered the globally

recognised Sunflower Lanyard

Scheme to assist passengers

with hidden disabilities.

Doing business in the right way / Sustainability (ESG) Strategy / 2024 / Page 3

Ethical business practices have been at our core,

and we have been committed to doing business

the right way for 125 years.

Our company’s success is interconnected

with our ability to manage the impact

of our operations on our colleagues,

customers, and communities.

By focusing on the right actions, where

we can make a real difference, is within

our power, and in collaboration with our

key stakeholders, we can play a key role

in ensuring a safe passage to a better

future for generations to come.

Our ESG strategy draws from our

extensive history, informed by external

experts, and fuelled by our ongoing

and future initiatives. With targets and

milestones defined by our commitment

to be authentic, being TRUE to our

values, and open to ideas as

science and technology

continues to advance.

Doing business in the right way / Sustainability (ESG) Strategy / 2024 / Page 4

Doing business in the right way / Sustainability (ESG) Strategy / 2024 / Page 5

In 2023, OCS UK&I generated

over £63.7m* in social value

through various initiatives,

including enhancing community

wellbeing, supporting young

people’s career aspirations, and

creating economic opportunities

for individuals facing

employment barriers.

• We will focus on areas where our business

model and operational footprint allow us

to create a significant impact by providing

practical solutions.

• In collaboration with our key stakeholders, we

will form powerful partnerships to propel our

ESG plans forward.

• Our commitments are grounded in

authenticity, and our actions serve as living

proof of our evidence philosophy.

Guiding principles: Our approach

*Recorded and verified through the Social Value Portal

How we will make a real difference

Our core values of Trust, Respect, Unity, and

Empowerment serve as the foundation for our

ESG Strategy, nowhere is this more evident than

when it comes to people and social value.

Through the development of our

long-term plan, two critical areas

have emerged where we are uniquely

positioned to make a tangible impact

on society:

• Advancing social mobility:

We recognise the importance of

creating pathways for forward

mobility, by championing equal

opportunities, fostering education,

and promoting diversity and

inclusion, we can empower

individuals to reach their

full potential

• Protecting our planet’s natural

resources: As stewards of

the environment, we have a

responsibility to safeguard our

planet. By taking deliberate actions,

such as reducing our carbon

footprint, conserving resources, and

supporting sustainable practices, we

can contribute to a better future for

generations to come

Doing business in the right way / Sustainability (ESG) Strategy / 2024 / Page 6

OCS New Zealand’s Wasteline

team developed washable,

reusable rubbish bin liners to

decrease waste going to landfill.

The liners were trialled with

one customer over multiple

sites in 2022, diverting 28,340

bags per year. Wasteline now

provide these bin liners to

customer sites across Auckland

and Wellington.

Doing business in the right way / Sustainability (ESG) Strategy / 2024 / Page 7

Protecting our planet’s

natural resources together

As an international employer with 130,000 employees and significant facilities

management provider, we welcome our responsibility to create a sustainable

and safe world. Our commitment involves key actions:

We rigorously assess our

operational practices against

internationally recognised

environmental standards, aligning

to the highest benchmarks. We

actively seek and implement

sustainable solutions.

We believe in individual choices

driving positive change. By educating

and encouraging our colleague to

make environmentally conscious

decisions, at work and home,

we extend our impact beyond

company doors.

Recognising our impact extends

beyond physical buildings, we

actively engage in partnerships

to fulfil commitments. Our reach

and influence expands beyond

our organisation, we also assist

our customers in achieving their

sustainability goals and drive positive

change throughout our supply chain.

Environmental excellence

Colleague empowerment

Working closely with colleagues,

suppliers, and customers, we

advance innovation. Our goal is to

reduce reliance on natural resources

and restore ecological balance,

benefiting both the environment

and the communities in which

we operate.

Collaboration and innovation

External Partnerships

Our net zero commitment

Our mission is to be the best facilities services

company, by doing business the right way, which

includes a commitment to strong climate action that

aligns with the Paris Agreement’s goal of limiting

global warming to 1.5°C and setting out a robust

pathway to achieve net zero emissions.

We recognise the importance that

measurements and targets play in

providing a clear framework for us

achieving our net zero ambitions and

transitioning to a low carbon economy,

in line with climate science.

We have committed to achieving net

zero by 2040 in our UK & Ireland,

Australia, and New Zealand businesses,

and to reach a global net zero by 2050.

Our comprehensive commitment covers

all three scopes of emissions:

• Scope 1: Direct emissions from

owned or controlled resources

• Scope 2: Indirect emissions from

purchased electricity, steam, heat,

or cooling

• Scope 3: All other indirect emissions

within our value chain

We recognise that Scope 3 is complex

and addressing it requires collaboration

with our supply chain partners.

Doing business in the right way / Sustainability (ESG) Strategy / 2024 / Page 8

Doing business in the right way / Sustainability (ESG) Strategy / 2024 / Page 9

In arriving at our net zero carbon

target, we have undertaken deeply

thoughtful work on our operational

emissions which is grounded in the

practical aspects of what we do.

Our carbon strategy is scientifically

backed and is designed to facilitate

a sustainable future and relies on

all of us making mindful choices

each day to help achieve net zero

by 2040.

Our net zero targets and

milestones are set against a 2023

baseline, following the merger with

Atalian Servest.

• 100% renewable energy (Scope 2) in our UK,

IE, ANZ offices by 2025.

• 100% electric or hybrid vehicles across our

global business by 2034.

• 70% reduction in our Scope 1 emissions by

2030, across our UK, IE, ANZ businesses.

• OCS commits those suppliers in the UK, Ireland,

Australia, and New Zealand, representing 76%

of its scope 3 emissions from purchased goods,

services, and capital goods, will set SBTs by 2030.

• All OCS companies commit to net zero for

Scope 1 & 2 by 2040.

Commitment to several key

milestones on our way to our

net zero targets:

OCS UK & I business have developed a Carbon Impact

Assessment tool. Developed by the ESG team, this tool

can be used to accurately calculate carbon emissions

for our customers. It considers factors like fuel usage,

plastic and paper consumables, and business travel.

The process has been externally verified to meet the

ISO 14064 Part 1 standard and Greenhouse Gas Protocol

requirements, and it helps OCS, and our customers

make informed decisions and reduce carbon emissions.

Doing business in the right way / Sustainability (ESG) Strategy / 2024 / Page 10

Our environmental

commitments and actions:

We will work closely with our

customers to support and influence

their sustainability objectives,

through effective and open

dialogue. Using our expertise to

apply effective energy, chemical

and waste management systems

that reduce the impact on the

environment and contribute

towards our customers’

sustainability targets.

Work in partnership with our

customers to have a wider impact

We will take environmental

sustainability into account in our

global and local procurement

processes, developing strong

partnerships with those suppliers

that share our goals, to drive

positive change through our

supply chain, with initiatives such

as reducing single use plastics,

safe disposal of chemicals and the

reduction of waste to landfill.

Optimise the sustainability

of our supply chain

Through procurement based

on long-term environmental

sustainability within our supply

chain, we will leverage technology

to drive building efficiencies,

transition to electric vehicles, and

reduce our reliance on natural

resources in our operations.

Reduce our own reliance

on natural resources

Through education training, and

enhanced policies, we will motivate

and support our colleagues to take

steps, big and small, to minimise

the environmental costs at our

customers’ sites and to go further

than before. Our colleagues are the

ambassadors for our strategy.

Embed sustainable behaviours

into everything we do

Champion change

We will expand our partnerships with change-makers – be it Governments, NGOs

or our customers – to make the case for effective sustainability strategies across

industries. Closer to home, we will use our expertise to add value and drive

sustainable best practices, to bring about positive change in the communities in which

we operate.

Doing business in the right way / Sustainability (ESG) Strategy / 2024 / Page 11

Adding social value by

advancing social mobility

We are proud of the diversity of our workforce and, most notably at the frontline,

the value they bring to the organisation and our customers. We recognise it is one

of our greatest strengths, but also that we can and should do more to celebrate

and invest in our diversity.

This is achieved by providing a culture that attract the best talent from the widest pool

and development programmes that ensure a level playing field for all, especially those

from a lower socio-economic background. A culture where everyone can thrive.

Everyone brings a unique perspective to OCS and we continue to build a strong culture

around equity and inclusion for our colleagues, communities, and society.

Our 130,000 colleagues across OCS are the ambassadors for our strategy. Through

ongoing training and enhanced policies, we motivate colleagues to take steps, big and

small, and so drive change.

Three areas where we believe we have an opportunity to make a real difference

Diversity, Equity, and Inclusion

As a people centric business, our priority

is to ensure our entire workforce feel

valued, included, and heard. We aim

to promote a shared understanding

of differences as a positive attribute

that strengthens OCS as a multicultural

employer, where everyone can be

their authentic selves, without the

fear of judgement.

Our colleague-led platform CHROMA

(Creating Harmony, Respecting Others,

and Making Allies) empowers our people

to drive and enhance our diversity,

equity, and inclusion agenda. The

fundamental principles of CHROMA are:

• Give our colleagues a voice and

promote their individuality

• Champion and promote inclusivity

• Improve our understanding of what

is important to our colleagues

• Improve our processes

• Support and encourage our

colleagues to thrive and grow

• Ensure a zero-tolerance approach to

discrimination of any kind

We utilise the strong branding of

CHROMA and its message to create a

DEI framework that provides a voice

for our colleagues, is adaptable and

respects local cultures, and establishes a

common language across the business.

Doing business in the right way / Sustainability (ESG) Strategy / 2024 / Page 12

OCS’s CHROMA platform,

supporting and providing a safe

space for our colleagues, was

the winner of the IWFM Diversity

Initiative Award in 2021.

Learn more

Doing business in the right way / Sustainability (ESG) Strategy / 2024 / Page 13

Employability

We are very much reliant on our people

resources and the talent we retain and

attract, and as an ethical business, we

understand the importance of providing

sustainable employment, and the

negative affect long term unemployment

has on individuals, their families, and

the communities around them.

We look to add value in every community

we work in, by creating new opportunities

for great careers and contributing

to local economies. Developing local

employability strategies that include

working with NGOs that support

disadvantaged groups, connecting

with local schools/colleges to support

with education and career prospects,

and providing colleagues with

development opportunities.

Community Engagement

As a 125-year-old business, with family heritage at its core, we have always

cared about making a difference for the long term. Our success is defined

not just by the much-needed quality services we provide, but by the

broader role we play in society.

It is very much within our ability to provide additional support to the communities

where we operate, utilising the skills we have to improve education, provide life

and practical skills, and create opportunities that extend past the door.

We look to create a sustainable legacy that future generations will be proud of,

by supporting local NGOs that can facilitate our ambitions, providing professional

guidance, volunteering, and mentoring for those that need a helping hand in

society, and by investing in social enterprises that emulate our TRUE value of

Trust, Respect, Unity, and Empowerment, improving the lives of those individuals,

groups, and communities who encounter OCS.

Doing business in the right way / Sustainability (ESG) Strategy / 2024 / Page 14

Our social

commitments and actions:

We will continue to grow our

participation in programmes,

from local unemployment projects

to Government initiatives, that

successfully support people into

work placements and sustainable

careers with OCS. We will pilot new

approaches, learning what works

and continually refreshing our

recruitment strategies accordingly.

Recruit from the widest possible

talent pool and breakdown

barriers to opportunities

By offering ongoing training and

support, we can provide long-lasting

careers – not just jobs – both in our

own offices and across our

customer sites.

We are already increasing our

investment in learning and

development pathways, such as

apprenticeships and scholarships,

and continually look to hire potential

talent from underrepresented

groups. We believe every person

should have the chance to realise

their full potential.

Provide access to valuable

careers for all as an employer

of 120,000

Our colleagues truly reflect the

global nature of our business,

representing over 130 different

nationalities, and we follow inclusive

recruitment processes. Our

Code of Conduct drives an open

respectful and transparent culture

and we have a zero-tolerance

to discrimination or unethical

behaviour. To further build a

diverse and inclusive culture,

we will continue to expand our

investment in wellbeing, mental

health support, and diversity and

equality training programmes.

Foster and invest in a

diverse and inclusive culture

By securing products and services

from small businesses and local

community enterprises where

possible and working with our

supply partners to add social and

economic value far beyond our

own direct employment.

Meaningfully support the

communities we work in

through our supply chain

Doing business in the right way / Sustainability (ESG) Strategy / 2024 / Page 15

Governance

Our ESG strategy clearly demonstrates

our ambitions and commitments to

improving social mobility, protecting our

planets natural resources, and being a

conduit for change.

We want out business to prosper, but

we also want our success to be valued

and sustainable, we want to achieve it by

doing it the ‘right way’. That’s why we will

be measured not just on what we do, but

on how we do it.

We will demonstrate our desire and

commitment to a better future through

realistic and measurable actions that will

be fully implemented.

The PCS Foundation and

World Vision Foundation

of Thailand have found

a common ground to

contribute to the development

and empowerment of

underrepresented communities

caused by poverty and

disparities in accessing the

public services. From 2022 two

projects have been completed

and one project is currently

under implementation. The

three projects will benefit more

than 13,000 people in the rural

areas of Thailand focusing on

the Sustainable Development

Goal #3: Good Health and Well-

Being, as it ensures healthy

lives and promotes well-being

for all at all ages.

Doing business in the right way / Sustainability (ESG) Strategy / 2024 / Page 16

Our governance

commitments and actions:

We will maintain transparent

and open communication

with all stakeholders, ensuring

that information is shared

openly, honestly, and in a

timely manner.

Maintain high ethical standards

and codes of conduct that guide

the behaviours of employees

and stakeholders

Our decisions and actions will

be guided by a commitment to

integrity and accountability,

fostering trust among colleagues,

partners, customers, and the

wider community.

Establish strong governance

structures and processes that

ensure transparency and

accountability at all levels

We will work together as a

cohesive team, leveraging

our combined knowledge and

expertise to navigate challenges,

seize opportunities, and find

innovative solutions.

Foster a culture of continuous

improvement by regularly

monitoring and evaluating our

ESG performance

Through well-defined compliance

policies and procedures, robust

compliance training for all

colleagues, regular monitoring

and review, and continuous

improvement.

Ensure compliance

with all relevant laws,

regulations, and

industry standards

Doing business in the right way / Sustainability (ESG) Strategy / 2024 / Page 17

OCS UK recycled approx. 4,020 items between

1st Feb – 30th April 2024, during their uniform

rebranding exercise. Using a secure environmental

recycling supplier, the process saved 1,14kg CO2e,

which is the equivalent of 2,931 miles driven by an

average combustion vehicle, 1,263 pounds of coal

burned, or 75,655 smartphones charged.

Doing business in the right way / Sustainability (ESG) Strategy / 2024 / Page 18

Our ESG journey continues

We remain steadfast on our ESG journey. Our

commitment to sustainability and social value is not

bound by limits; there is no finish line. As we strive to

be the best facilities services company in the world,

ESG stands as a pivotal pillar in our mission.

United by a clear strategy, commitments,

and a pragmatic approach that leverages

our strengths, we champion community

and environmental protection. Together,

we shape a brighter future for people and

places, making them the best they can be.

Doing business the right way

We have a real opportunity to build a

valuable legacy by underpinning our

ambitions with a positive and purposeful

culture embodied by our TRUE values.

To become the best, we need to operate

our business in the right way, making

purposeful, caring, and proactive

management decisions and actions.

Building on the progress we have

already made, to achieve the highest

environmental, social and governance

standards. We recognise that our success

in intrinsically tied to our impact on

colleagues, customers, and communities,

and we continually assess and adapt to

evolving business practices, advances in

science and the opportunities it brings,

and continuous regulatory changes. Our

success will be measured by the tangible

actions we take, guided by our ‘evidenced

actions’ philosophy.

Doing business in the right way / Sustainability (ESG) Strategy / 2024 / Page 19

OCS UK&IE have contributed over 1,300 volunteering

hours since Sept 2023. Supporting amazing community

projects such as the Women’s Aid East Midlothian

project, which provides support, information, advocacy,

and temporary accommodation to women, children, and

young people who have experienced domestic abuse.

Additionally, OCS colleagues have volunteered in a warm

spaces and foodbank initiative to assist residents in

Hackney, facing financial hardship and loneliness.

Connect with our team today

www.ocs.com/esg

Sustainability

ESG Strategy 2024

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20

Made with Publuu - flipbook maker